Overview

We need results-driven people who can make significant impact in a fast-growing and dynamic company full of opportunity and promise. Consider the strength of a new growing employer, one that will highly value your contributions. We are looking for a highly creative and technical individual with dynamic customer support experience and who thrives in a challenging, fast-paced environment. Do you have what it takes to become the next member of our team?

Your Role

The Client Support Technician is the primary contact for client technical issues and how-to questions related to WebLink products.  Technical Support is also directly responsible for client satisfaction.  The Technician is expected to manage client issues by communicating effectively with appropriate staff to resolve issues while providing excellent customer service to the client.  Additionally, the technician will support internal clients in the use of WebLink Connect and other WebLink products.

Responsibilities Include

  • Maintain and increase client satisfaction through effective support
  • Resolve inbound client issues, by phone and email, in the following areas:
  •     - Issues related to the WebLink Connect software package
        - Issues related to websites created by WebLink
        - Crystal Reports originally created by WebLink
        - WebLink Partner Software Integrations
  • Maintain a high level of responsiveness, communication, and effective resolution

Required Qualifications:

  • Strong technical background and the ability to learn and adapt to new technologies
  • Proven client support skill required in order to maintain and enhance client relationships
  • Exceptional problem-solving skills
  • Extremely detail oriented and dedicated to quality work
  • Strong written and documentation skills
  • Competency with the Microsoft Office suite of applications
  • High level of initiative and works well in a team environment
  • Excellent written and oral communication skills
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction

Desired Qualifications:

  • Strong knowledge of Microsoft SQL Server
  • Strong knowledge of HTML and CSS
  • Strong knowledg of Crystal Reports
  • Microsoft Certified Professional
  • Knowledge of Internet technologies such as FTP and DNS

Education Requirements:

  • Proven track record of excellent customer service
  • Undergraduate degree or relevant work experience
  • Minimum 1 year of technical support or relevant experience
  • WebLink software, chamber of commerce, and/or membership association experience a plus

Work Environment and Physical Demands:

  • General office environment
  • This role operates under moderate supervision and reports directly to the Manager of Technical Support.
  • This role operates out of corporate headquarters in Indianapolis, IN.
  • Some stress possible, as a member of a rapidly growing company

WebLink began in 1996 when our President and Founder DJ Muller realized that chambers of commerce and business associations were not taking advantage of the tremendous opportunity that the internet and websites gave them. WebLink's initial services included interactive business directories, real-time event calendars and website design and hosting services to help these organizations establish and build their brand on the web. Learn More.

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