We need results-driven people who can make
significant impact in a fast-growing and dynamic company
full of opportunity and promise. Consider the strength
of a new growing employer, one that will highly value
your contributions. We are looking for a highly creative
and technical individual with dynamic customer support
experience and who thrives in a challenging, fast-paced
environment. Do you have what it takes to become the
next member of our team?
The Client Support Technician is the
primary contact for client technical issues and how-to
questions related to WebLink products. Technical
Support is also directly responsible for client
satisfaction. The Technician is expected to manage
client issues by communicating effectively with
appropriate staff to resolve issues while providing
excellent customer service to the client.
Additionally, the technician will support internal
clients in the use of WebLink Connect and other WebLink
products.
- Maintain and increase client satisfaction
through effective support
- Resolve inbound
client issues, by phone and email, in the following
areas:
- Issues related to the WebLink Connect software package
- Issues related to websites created by WebLink
- Crystal Reports originally created by WebLink
- WebLink Partner Software Integrations
- Maintain a high level of responsiveness, communication, and
effective resolution
Required Qualifications:
- Strong technical background and the ability to
learn and adapt to new technologies
- Proven client
support skill required in order to maintain and enhance
client relationships
- Exceptional problem-solving
skills
- Extremely detail oriented and dedicated to
quality work
- Strong written and documentation
skills
- Competency with the Microsoft Office suite
of applications
- High level of initiative and
works well in a team environment
- Excellent
written and oral communication skills
- Handles
stressful situations and deadline pressures well
- Plans and carries out responsibilities with minimal
direction
Desired Qualifications:
- Strong knowledge of Microsoft SQL Server
- Strong knowledge of HTML and CSS
- Strong knowledg of
Crystal Reports
- Microsoft Certified Professional
- Knowledge of Internet technologies such as FTP and DNS
Education Requirements:
- Proven track record of excellent
customer service
- Undergraduate
degree or relevant work experience
- Minimum 1 year of technical support or relevant
experience
- WebLink software, chamber
of commerce, and/or membership association experience a
plus
Work Environment and Physical Demands:
- General office environment
- This role operates under moderate supervision and
reports directly to the Manager of Technical Support.
- This role
operates out of corporate headquarters in Indianapolis,
IN.
- Some stress
possible, as a member of a rapidly growing
company