Project Manager

This role is located in the corporate headquarters in Indianapolis, IN.  Relocation assistance is not provided.

We need results-driven people who can make significant impact in a fast-growing company full of opportunity and promise. Consider the strength of a growing employer, one that will value your contributions.   We are looking for a highly dynamic individual with extensive customer care experience who thrives in a challenging, fast-paced environment. Do you have what it takes to become the next member of our team? 

Overview

The Project Manager is the single point of contact for clients during implementation of WebLink software and websites and is a key component of a positive customer experience. The Project Manager creates the project plan, gathers all information required to complete the plan, oversees the work on and completion of tasks, addresses all customer issues and concerns, and ensures a high quality result.

Essential Duties and Responsibilities
Manages projects involving the implementation of WebLink software and services in chambers of commerce and associations:

  • Works with sales and relationship management on contract handoffs from Sales to Operations
  • Single point of contact for the customer for the entire engagement, from receipt of contract through the delivery of all contracted services
  • Sets, manages, and exceeds all customer expectations
  • Creates the project plan for the engagement, including tasks, time frames, and resources, and then manages all tasks to the schedule, ensuring quality work
  • Accurately forecasts project delivery and meets forecasted commitments
  • Facilitates the activities of customer and internal resources to complete all necessary tasks in the engagement, including final payment of any project invoices

 

Desired Skills & Experience

Education and Work Experience

  • Undergraduate degree or relevant work experience
  • Minimum 2 years of customer-facing project management, or similar experience

Required Knowledge and Skills

  • Software and/or website implementation project management expertise
  • Consultation skills with customers on business objectives and best practices
  • Strong problem-solving methodologies, analytical focus on root cause
  • Proven client care skills to maintain and enhance client relationships
  • Intellectual curiosity
  • Exceptional organizational and planning skills
  • Exceptional interpersonal and communication skills
  • Excellent written skills
  • Detail oriented and dedicated to quality work
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction

Additional Helpful Knowledge and Skills (Not Required)

  • Experience with organizational change management
  • Experience with developing and managing implementation methodologies
  • Experience with forecasting and delivering project revenue
  • Exposure to data conversion methods and processes
  • Exposure to .NET software, software configuration, website development, and web components

Equipment and Applications

  • word processing
  • flow charting
  • project scheduling
  • spreadsheets

Work Environment and Physical Demands

  • General office environment
  • High energy, hard work
  • Some stress as a vital member of a growing company

This role operates under moderate supervision and reports directly to the Manager, Project Management.  This role operates out of corporate headquarters in Indianapolis, IN.

WebLink is an equal opportunity employer.

To apply for this position, please submit a cover letter and resume to: careers@weblinkinternational.com.